Over the next few months, the ITS department will transition existing UDM phones to the Microsoft Teams Telephony platform. Teams Telephony is a widely used communications solution that provides telephone services integrated with Office 365 contacts and calendars.
With this transition, calls will be made and received through an employee’s assigned computer. As long as the computer has internet access, phone service will be available, regardless of location. This ensures continuity of communication, including in situations where the University may need to shift to remote work.
All existing University phone numbers will remain unchanged. Employees who currently use only an extension will be assigned a full direct inward dialing (DID) number.
Departments will be migrated in phases, with all users within a department transitioning together. ITS will coordinate with departmental leadership to conduct a pre-assessment prior to each migration.
Common area and shared phones will be transitioned at a later phase. Existing phone trees and call center services will also be migrated to the new system.
If you would like to learn more about how Teams Telephony works, a YouTube short video series is available that provides an overview, including how to make and receive calls in Microsoft Teams.